Last updated: January 2025

This privacy policy explains how Oxygen Padel (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website at www.oxygenpadel.co.uk or contact us directly.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Business name: Oxygen Padel
Address: Unit 4, White Rose Park, Larsen Road, Goole, DN14 6XF
Email: info@oxygenpadel.co.uk
Phone: 07346 809910

Oxygen Padel is the data controller responsible for your personal data.

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2. What Data We Collect

We may collect the following types of personal data:

Contact information — your name, email address and phone number when you submit an enquiry via our contact form
Booking data — court bookings are handled entirely by Playtomic. We do not collect or store your payment or booking information directly
Newsletter data — your email address if you sign up to our mailing list
Usage data — information about how you use our website, including IP address, browser type, pages visited and time spent on pages, collected via Google Analytics
Communications — any information you provide when contacting us by email, phone or social media

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3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide customer support
To send you newsletters and marketing communications if you have opted in
To improve our website and understand how visitors use it
To comply with our legal obligations
To manage our membership programme

Our legal basis for processing your data is:

Contract — where processing is necessary to fulfil a booking or membership agreement
Legitimate interests — to operate and improve our business and website
Consent — for marketing emails and newsletters, where you have opted in
Legal obligation — where we are required to process data by law

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4. Third Party Services

We use the following third party services which may process your data:

Playtomic — our court booking platform. When you book a court, you are subject to Playtomic’s own privacy policy at playtomic.io. We do not control or store your Playtomic booking data.
Google Analytics — we use Google Analytics to monitor website traffic and user behaviour. This service uses cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Google Maps — we embed Google Maps on our website. Google may collect data when you interact with the map. Please refer to Google’s privacy policy for details.
Email marketing provider — if you subscribe to our newsletter, your email address will be stored with our email marketing provider.

We do not sell your personal data to any third parties.

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5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies — required for the website to function properly
Analytics cookies — Google Analytics cookies to understand how visitors use our site
Preference cookies — to remember your settings and preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

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6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Contact form enquiries — up to 2 years
Newsletter subscribers — until you unsubscribe
Website analytics data — up to 26 months
Membership records — for the duration of your membership plus 3 years

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7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate or incomplete data
Right to erasure — you can ask us to delete your personal data in certain circumstances
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can request your data in a machine-readable format
Right to object — you can object to us processing your data for direct marketing purposes
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at info@oxygenpadel.co.uk. We will respond within 30 days.

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8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us.

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9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

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10. Links to Other Websites

Our website contains links to third party websites including Playtomic. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

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11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

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12. How to Complain

If you have concerns about how we handle your personal data, please contact us in the first instance at info@oxygenpadel.co.uk.

You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

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